I was at a conference today during which much was made about how social media – well it was tabbed as ‘The Internet’ but I think they meant social media – is changing the way democratic societies across the globe govern themselves. The assumption is that those in power will be forced to listen to the voices of those they represent, and be accountable. In this vein, it was mooted that China will have democracy forced upon them, and there is nothing they will be able to do about it. Hmmm…
Well, OK, you can see how social media, or The Internet, gives many fora for opinion/discussion and can act as an effective lobbying/rallying tool. You can even see that there is little any government or ruling party could do to silence those voices – take China and its efforts to block access to YouTube – this is clearly a losing battle.
However, it is just another way for people to speak – it does not enable listening! Yes it can create a two-way conversation, yes you can feel as if you are speaking directly to the person – rather than through convoluted channels that might dilute your message… but who is listening? What assumptions are they making about you?
Anyone who works in an e-media team in the public sector, will tell you how difficult it is to champion the use of any social media tool to any great effect. And, other than responding to the perennial cry: ‘I want a blog’ – which never, ever really means I want a blog (Miliband excepted of course) there is little or no interest. This could be due to the fact that there is a great nervousness around it: mis-information and wild assumptions all ultimately culled by risk aversion/avoidance. Sure, there are some great examples of its effective use: Foreign and Commonwealth Office (FCO), Number Ten’s e-petition site and the Ministry of Justice Governance of Britain site are all great examples of effective and supported use of social media tools – however, these are the exceptions and hardly about to start affecting the political philosophy behind democracy – or even give those who govern our country too much to be concerned about.
I remember being impressed by the Wispa campaign, where a Facebook group successfully nagged Cadbury’s to bring back their favourite 80s chocolate bar; I can’t see how nagging will ever enforce an EU referendum, for example, or change policy, or get you out of your tax liabilities.
Yet I keep hearing how these voices cannot, will not and should not be silenced… and a true democratic society would utilise the opportunity afforded by social media. My feeling is that there is nowt you can do to lower the noise level, but to enable real change, or the change that is suggested could be afforded by social media, a fundamental shift needs to take place in the way people listen. Until then, nagging/lobbying/campaigning through social media tools will have very little effect.
That is my view on social media and democratic change. HOWEVER, there is a great opportunity for any ruling nation to use social media tools to consult, deliver messages and perhaps better understand society’s concerns, but that is another conversation – and one that I know can be answered by members of public sector e-media teams across the globe.