Communication used to be fun for me. Digital communication especially so. In the mid 90s it was a blank sheet of paper, or one only scribbled all over in pencil. Common sense was all it really took to say what you wanted to say, online, to the audience you wanted to reach.
Since the digital revolution of the last decade (at least) – and as ‘organisations’ make their online presence a strategic priority – it has become increasingly hard to keep that clear line of sight.
Take website rationalisation in the UK government. It is a perfectly simple and absolutely right policy. The information was often badly managed, not maintained and completely impossible to find, notwithstanding the cash that was being poured into a plethora of websites.
Put in its simplest form, website rationalisation means that all public sector information for citizens can be found on Directgov, and for business on businesslink.gov.uk (corporate information stays with the departmental websites) by 2011. This requires convergence of the content on the two main sites and throws up the inevitable cry of: what about the old stuff? Clearly, content that was written yonks ago needs to be re-written and there are new style guides to consider &c &c. But we can’t just switch off the old sites, it is wrong to have broken links in recorded answers to PQs/PMQs, that information must remain in perpetuity; and once you go down that path you end up in all sorts of mind-boggling complications. The National Archives provides the obvious solution (but that is so not as simple is it sounds – because I am nice I will not drive you down through that particular ‘detail devil’). Nor can you switch off urls, as to do so risks cyber squatting (on non-.gov domains) by questionable folk.
*sigh* you see… by the time you have wound yourself up in knots about this, the simple pleasure of getting the right information to the right audience is swept up in such a maelstrom, you wish you never started! but you can’t do that…
Then along comes a new lovely clean simple way of communicating online: one that is not simply a push of content…
WEB TWO (twenty if you’re cool)
Oh how attractive this is to the frankly ragged people like me; and to be fair the bemused policy units, communication and marketing teams, press officers and the rest: aching to be relieved from the too complicated discussions around getting the ‘old, flat’ content to the spangly new macro-sites (and keeping the… yes you get where I am going).
And so we have seen the remarkable rise in supremely fantastic new work across the public sector digital arena, using social media tools: monitoring, influencing and engaging in the *hopefully* appropriate digital communities… so much so that I cannot keep up (unless I give up the day job and simply watch).
In the last 18 months the most desired digital skill set has not been the ability to craft and manage online content, rather the canny knowledge of the community manager: someone who understands how everything works NOW, and can steer a department/organisation into utilising crowdsourcing, cloud computing and Open Source software.
This is all well and good; it honestly is the Good Life of the internet: community based communication.
But it’s not that simple.
Now we have embraced social technologies we come to the problem of data. In order to continue with this trend of ‘going to the people where they are communing’ we must listen to what they need – and increasingly those who enable us to utilise these social tools demand that the raw data be free. I don’t mean personal data about you and I, I mean the data feeds. Give it to us, they say, and we will make our own stuff in a way that we understand.
The answer to the eternal cry of ‘How can we engage the young people’? Give them the data and let those who know what they are doing, create something that their peers will understand.
And so we find ourselves in a quandary. Not because anyone is precious about the data, rather it is not ready; often it has not been held in any format that is easily shared; sometimes data sets have been held in different formats and updated by a variety of people; borders and boundaries differ &c &c.
In order to free this data, a cross-government (central and local) audit needs to take place; and as with the rationalisation of content onto Directgov and businesslink.gov.uk, a redrafting and ordering of the raw data needs to occur, APIs created, ratification of the accuracy, maintenance contracts drawn up, SLAs…
It’s just never as simple as it seems, but we need to do this work. All of it.
I just wanted you to understand how complicated this all is 🙂
Oh and by the way, go and sign up to this: http://www.mashthestate.org.uk/index
PS Apologies to the Kaiser Chiefs… er not sure what I am legally up for when using a song as a blog title.