This discussion is intended for those who are trying to encourage the use of direct engagement online as opposed to communicating online only through websites. Might bore anyone else :)
Chris, Digital Pioneer (who ARE you?!), posted a reference to me on his blog, mentioning some of the comments I have received after my previous post about a toolkit for social media engagement. It made me think that perhaps I should shove up some of these comments before I make this into a package that you can all use.
I believe that the solution is incredibly simple, ’twas ever thus, but you might find the following comments informative.
So here goes h/t digital pioneer.
PETER ASHE – from the NHS